哪吒机器人提醒：
提醒：Church of the Customer Blog
【标题】FedEx's apology: expertly delivered
【摘要】we've seen this before: 1) company makes an egregious service mistake and is outed by a customer via a youtube video, 2) video goes viral, 3) mainstream media picks up the story and amplifies it, 4) pr nightmare begins.this week's culprit is fedex. a california fedex driver is?caught on a security-camera video flinging a package containing a computer monitor over the fence?of a gated southern california house. at no time does the driver attempt to ring the bell for delivery. just a toss over th... (01-29 23:28)
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