提醒:Procedures That Drive Customers Crazy 2011年04月09日

来自: Working Smart
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【标题】Procedures That Drive Customers Crazy
【摘要】Today, I went to the doctor to get my shots for a trip I am taking to Ethiopia. This is the first time I have had to do this. I assumed that it would take 30 minutes—tops. Not so much. It actually ended up taking almost two hours.I was visiting a clinic that specializes in travel, so they didn’t have any of my medical records. As a result, I first had to fill out a bunch of paperwork. All total, it took about 15 minutes. When I turned it in, the receptionist said, “You realize that insurance wo... (04-09 12:05)
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