WSJ.com: Business Insight

The alleged primary purpose of an annual pay and performance review is to enlighten subordinates about what they should be doing better or differently. But instead, it destroys morale, kills teamwo...

The health-care industry is about to undergo a global revolution driven by a force it can no longer resist: information technology.

Companies can pull out of downturns, strengthen their competitive advantage and position themselves for growth with three simple steps that we have identified through three years of interviews and ...

Companies looking for new profit opportunities should remember one simple idea: Everything old can be new again.

Companies then typically up the ante and try to out-shout their competitors to draw attention. Here are five questions marketers should ask themselves as they craft new strategies to capture custom...

Executives often suspect that much of the money their companies spend on marketing is wasted. In many cases, they're right.

Businesses, take note: An underserved and poorly understood consumer group is poised to become a driving force in economic and business development, by virtue of sheer numbers and rising globalizat...

Alex "Sandy" Pentland, a professor at the MIT Media Lab, and his colleagues applied technological tools to a question of human behavior -- how people use nonverbal communication cues. The results w...

Organic growth. It's the Holy Grail these days of chief executives battered by global competition and eager to find new streams of revenue without always resorting to acquisitions.

The outsourcing of customer service to offshore providers has gotten a lot of bad press in the U.S., with reports citing language problems and the exporting of jobs. But, despite the potential for ...